Privacy notice

Last updated: November 11, 2026.

This is a courtesy translation. If there is any difference, the Spanish version prevails.

Data controller

Trinaxis Labs Technology, S.A.S., with address at Calle 97 No. 501, Los Héroes, C.P. 97306, Mérida, Yucatán, Mexico, is responsible for the site trinaxis.com and for the processing of the personal data described here.

Data we collect

This site has no user accounts. We only process data in these cases:

• If you fill in the contact form: your name, your email, your company if you provide it, and your message.
• If you write to us on WhatsApp or by email: your number or email address, your name if you share it, and the content of your messages.
• When you visit the site: we measure visits in aggregate with Cloudflare Web Analytics, which uses no cookies and does not identify you.

We do not collect sensitive personal data. The site uses no advertising or tracking cookies; it only stores your language choice if you use the language switch.

What we use it for

• Replying to your messages and giving you information about Trinaxis Labs and its products.
• Knowing how many people visit the site and which pages they come from.

Messages you send on WhatsApp may first be handled by an automated assistant (Amael IA), which runs on infrastructure managed by the data controller. We do not sell or share your data with third parties for advertising purposes.

Where it is stored

The site is served by Cloudflare, Inc. WhatsApp messages go through WhatsApp services (Meta Platforms, Inc.) and the data controller's infrastructure; contact form messages are sent with Resend (Plus Five Five, Inc.); emails are forwarded with Cloudflare Email Routing to a Google (Gmail) account. These providers act as processors and handle the data under their own notices and our instructions.

WhatsApp Assistant: when you message a business that uses it

Some businesses use the Trinaxis Labs WhatsApp Assistant to answer their customers’ frequent questions. In that case the business you are messaging is the data controller, and Trinaxis Labs acts as a processor: it handles your number, your profile name and the content of your messages only to reply on behalf of that business and following its instructions.

Messages arrive through the official WhatsApp Business API (Meta Platforms, Inc.) and are processed on infrastructure managed by Trinaxis Labs. We do not use them for advertising or share them with other businesses, and they are kept for the period agreed with each business. To exercise your rights over that data, contact the business; if you write to us, we will pass on your request.

Your rights (ARCO)

You may access, rectify or cancel your data, object to its use, or withdraw your consent by writing to [email protected]. We reply within 20 business days.

Retention

We keep your messages for as long as needed to assist you. If you ask to be removed, we delete them.

Changes to this notice

Any change will be published on this page with its update date.